This Privacy Policy explains how Santosh Engineering Works ("Company", "We", "Us", "Our") collects, uses, and protects Your information when You use Our Service (the Website). By using Our Service, You agree to this policy.

1. Definitions

• Account: Unique account created for You to access Our Service.
• Affiliate: An entity that controls, is controlled by, or is under common control with Us.
• Cookies: Small files placed on Your device containing browsing details.
• Country: Maharashtra, India
• Device: Any device accessing the Service (computer, phone, tablet).
• Personal Data: Information relating to an identified or identifiable individual.
• Service: Our website (https://sework.in/).
• Service Provider: Third-party processing data on Our behalf.
• Usage Data: Automatically collected data (e.g., page visit duration, IP address).
• You: The individual or legal entity using Our Service.

2. Data We Collect

Personal Data (voluntarily provided):

• Email address
• First and last name
• Phone number
• Address, State, ZIP/Postal code, City

Usage Data (automatically collected):

• IP address, browser type/version
• Pages visited, time/date, time spent on pages
• Device identifiers, diagnostic data
• Mobile device info (type, unique ID, OS, browser)

Tracking Technologies (Cookies):

• Essential Cookies: Required for Service functionality.
• Cookie Acceptance Cookies: Remember if You accepted cookies.
• Functionality Cookies: Remember choices (login, language).
• Web Beacons: Used for email opening tracking and site analytics.

Consent for non-essential cookies is required by law. You can withdraw consent anytime via browser settings.

3. How We Use Your Personal Data

We use Your data to:

• Provide, maintain, and monitor the Service
• Manage Your Account and registration
• Perform contracts (purchases, services)
• Contact You (email, calls, SMS, push notifications)
• Send news, offers, similar goods/services (unless You opt out)
• Manage Your requests
• Evaluate business transfers (merger, sale, bankruptcy)
• Analyze usage, trends, and improve our Service/marketing

We may share Your data with:

• Service Providers (monitoring, contacting You)
• Business transfers (merger, acquisition)
• Affiliates (must honor this policy)
• Business partners (products/promotions)
• Other users (if You use public areas)
• With Your consent for any other purpose

4. Data Retention

We retain Personal Data only as long as necessary for the purposes in this policy.

Data Category	Retention Period
User Accounts	Duration of account + up to 24 months after closure
Support Tickets	Up to 24 months after ticket closure
Chat Transcripts	Up to 24 months for quality assurance
Website Analytics (cookies, IP)	Up to 24 months from collection
Server Logs	Up to 24 months for security/troubleshooting

Longer retention may occur for: legal obligations (e.g., tax records), legal claims, Your explicit request, or technical backup limitations.

After retention expires: Data is securely deleted or anonymized. Anonymized data may be kept indefinitely for research/analytics.

5. Data Transfer and Security

Your data may be processed outside Your state/country where laws differ. We use appropriate safeguards for international transfers. No method of transmission or storage is 100% secure. We strive for commercially reasonable protection, but absolute security is not guaranteed.

6. Your Rights: Delete or Update Data

You can:

• Delete certain information from within the Service (if logged into Your Account)
• Update, amend, or delete data via account settings
• Contact Us to access, correct, or delete Your Personal Data

Note: We may retain data if required by law or legal obligation.

7. Disclosure of Your Data

We may disclose Your data:

• In a business transaction (merger, acquisition) – with notice
• To law enforcement if required by law or valid public authority request
• In good faith belief necessary to comply with legal obligations, protect Company rights/property, prevent or investigate wrongdoing, protect public/user safety, or defend against legal liability

8. Children's Privacy

Our Service is not directed to anyone under 16. We do not knowingly collect data from children under 16. If We learn We have done so without parental consent, We delete it. Parental consent may be required if Your country mandates it.

9. Links to Other Websites

We are not responsible for third-party websites linked from our Service. Please review their privacy policies.

10. Changes to This Privacy Policy

We may update this policy. Changes are effective when posted on this page. For material changes, We will notify You by email or prominent notice on the Service before they become effective.

This document is a concise version of the full Privacy Policy and contains all key provisions required for legal compliance and user transparency.